An escalation costs much more than the first call would have. Add a few numbers to see the cost for one year, and the part a better first reply could save.
Estimated annual escalation cost
you could save this by fixing the first reply
See which slice is actually trainable
We'll send the short diagnostic Yzerly uses to separate conversation-born escalations from genuinely complex ones, so you spend where a first-conversation fix can move the number. No pitch until you've seen your own figure.
Indicative estimate from your own inputs, not a measurement. It counts fully-loaded people-time only and ignores downstream churn and reputation cost, so it is conservative.
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